United has banned third-party AI agents from booking tickets

United Airlines has officially announced that it will not allow personal AI assistants to book tickets for its flights. The decision was made due to data privacy concerns and regulatory requirements.

As noted by The Wall Street Journal, the airline is currently seeing only isolated attempts to use autonomous agents to purchase tickets. Similar observations have previously been reported by other businesses, including DoorDash, which encountered only a few hundred orders via bots.

The restriction by United demonstrates the growing resistance of major platforms to automated transactions by third-party software. This creates barriers for developers of consumer AI agents who planned to delegate routine booking tasks to them.