Shield has implemented AI agents to automate work with legacy portals

The company Shield has introduced a solution based on OpenAI technologies designed to automate routine tasks in legacy IT systems. The system uses specialized Forge agents that take over navigation through complex interfaces and the execution of standard operations in corporate portals.

The main goal of the development is to relieve IT specialists from performing repetitive actions that require interaction with legacy infrastructure. Forge agents are capable of independently navigating through system sections, filling out forms, and processing requests that previously required manual data entry by technical personnel.

Thanks to integration with OpenAI models, the agents interpret the context of tasks and execute sequences of actions, simulating a user's work in a browser or application. This allows employees to shift their focus to resolving complex incidents that require expert judgment and decision-making, which cannot be delegated to automation.

Implementing such tools allows companies to maintain the functionality of critical but outdated systems without the need for their complete overhaul or replacement. For IT departments, this means reducing ticket processing time and lowering the likelihood of errors associated with the human factor when performing monotonous operations in interfaces that lack modern APIs.