Developers introduced the Chatballs platform for automating support

The team of developers has released Chatballs — an open source platform for automating the first line of customer support. The system allows you to deploy AI agents that process user requests based on a loaded knowledge base, integrating with popular communication channels.

The platform supports work in Telegram, email, web chats and the MAX protocol. The architecture of the solution provides the possibility of connecting own language models, which allows companies to maintain control over data when using self-hosted infrastructure. The system has implemented a function for transferring complex dialogs from AI to human operators.

The functionality of Chatballs includes creating groups of operators for load distribution, setting up support portals and integrating with voice communication systems. The project is focused on companies that require a flexible tool for automating responses without being tied to proprietary cloud services.

The tool provides the ability to fine-tune the behavior of agents for specific business tasks. The use of open code allows integrating the platform into existing corporate security contours, ensuring autonomous operation of all system components without external dependencies.

Deploying such solutions makes it possible to reduce the load on support departments, automating up to 80-90% of typical requests. The introduction of self-hosted agents is becoming a standard for companies working with confidential information and striving to optimize operational costs for customer service.