OpenAI and ServiceNow have expanded their partnership to integrate AI agents

OpenAI has announced the expansion of its strategic partnership with ServiceNow. The companies intend to deeply integrate artificial intelligence technologies into corporate workflows.

As part of the agreement, the models and autonomous agents of the ChatGPT developer will become available directly on the ServiceNow platform. Users of the ecosystem will be able to use them to automate routine operations and manage corporate tasks.

In addition, workflows from ServiceNow will be embedded into the interfaces of ChatGPT and Codex. This will allow company employees to interact with corporate databases and services directly from the chatbot.

The integration is aimed at large enterprises that use both services to automate IT services and business processes. The new features are designed to reduce the time spent switching between corporate software and generative artificial intelligence tools.